Data Protection G.D.P.R. and Privacy Statement of Cork Counselling Clinic. Cork Counselling Clinic is fully committed to safeguarding the confidentiality of personal information shared by our clients during counselling and psychotherapy services. We strictly adhere to the General Data Protection Regulation 2018 (GDPR) and the Irish Data Protection Act 2018, ensuring compliance with all necessary requirements. As a service exclusively for adults, Cork Counselling Clinic implements appropriate measures to protect and manage client information. We maintain stringent security standards to ensure the utmost confidentiality of the information you provide. All data submitted will be handled in accordance with the GDPR. The personal information you provide will only be used for specific purposes, such as delivering therapies, scheduling appointments, and payment for services. However, in compliance with legal obligations, we may be required to disclose records to a competent legal authority. We assure you that we will notify you of any such request unless prohibited by law. At Cork Counselling Clinic, all records are securely stored in a locked room within our premises. Access to your records is strictly limited to your therapist for the sole purpose of delivering therapy services. Under no circumstances do we share your records with any commercial or non-commercial organization. Furthermore, we will not disclose any records or notes to another therapist, allied health professional, general practitioner or consultant without explicit permission from the client as an integral part of the therapeutic process. Payment arrangements are typically made directly with your therapist after each session, either in cash or by credit card. It is important to note that we do not retain any credit card details. Our website uses cookies, which are small data pieces sent to and stored on your device, such as your smartphone, tablet or computer. These cookies are solely used to facilitate easier access to our website and are not utilised for targeted advertising purposes. You have the right to delete or reject cookies on your device at any time. Please be aware that this G.D.P.R statement also applies to our website. We strongly advise you to carefully review the privacy statements of any other websites you visit. We want to emphasize that we cannot assume responsibility for the privacy policies of external sites, even if you access them through links on our website. If you accessed our website from a third-party site, we cannot be held liable for the privacy policies of that third-party site. In such cases, we recommend thoroughly examining the privacy statement provided by the third-party site.
While we take utmost care to protect your personal data, please note that the transmission of non-sensitive details, such as your name and email address, and the sensitive data you provide to Cork Counselling Clinic over the Internet is not entirely secure. Therefore, we cannot guarantee the absolute security of any data you transmit to us. However, once we receive your data, we employ the aforementioned security measures to protect it. Your records will be retained for a period of 7 years following your last appointment. If you wish to have your records destroyed, you can make a written request at any time, and we will comply within 21 days or as soon as is practicably possible to that timeframe. As a client, you have certain rights. You have the right to request access to all your client notes, and we will provide them within 21 days or as soon as is practicably possible to that timeframe. If you believe any information is inaccurate or unnecessary for the specified purposes, you can request corrections or removal in writing. However, please note that the requested corrections cannot render the notes untrue. In cases where records are transmitted electronically, we reserve the right to print copies for the purpose of data security rather than storing electronic files. Text messages sent for appointment arrangements will be used solely for that purpose and may be deleted when a therapist upgrades, resets, or changes their phone. It is at the client's discretion to retain copies of such messages on their own device. If a phone or computer requires repair, security may be limited, and the therapist will make every reasonable effort to remain on the premises, or in the presence of the device during the repair process. If you wish to have all your records held by us destroyed, please submit a written and signed request. We will comply within 21 days. Regarding website inquiries, your name, email address, and phone number are exclusively used for direct communication about the psychotherapy or coaching services you have requested. We do not share this information with any third party or use it for any purpose other than communicating with you about Cork Counselling Clinic services. Your email address will not be added to any distribution lists. For any matters concerning your records, please contact our designated Data Controller. The Data Controller can be reached by phone at 089 600 9640 or via email at [email protected].